In 30 seconds
Automatically answer common tenant questions
Tired of answering the same questions over and over? Set up FAQs and let OpsPilot handle them automatically.
How it works
- You add common questions and their answers
- When a tenant emails something that matches, OpsPilot replies automatically
- The request gets marked as "Auto-Resolved"
- You save time
Adding an FAQ
- Go to Settings > Auto-Reply FAQs
- Click "Add FAQ"
- Enter the question (like "What's the WiFi password?")
- Enter your answer
- Optionally add some keywords to help with matching
Good FAQs to start with
- WiFi network name and password
- Pool hours and rules
- Trash and recycling pickup days
- Guest parking instructions
- Emergency contact numbers (for things like "who do I call if...")
- Package delivery instructions
- Laundry room hours
- Gym access
Important note
Actual maintenance requests never get auto-replied. Even if a tenant asks "how do I fix my leaky faucet?" it won't auto-resolve because it looks like a maintenance issue.
Auto-reply only handles informational questions where you're giving the same answer every time.