From Email to Action in 60 Seconds

Connect your Gmail or Outlook account directly, or set up a simple auto-forward rule. Either way, your tenants never know the difference.

• Direct Gmail/Outlook integration available
• Or use email forwarding (works with any provider)
• Your tenants keep emailing your normal address
• No changes to your existing workflow

When a tenant emails you about a maintenance issue, it flows into OpsPilot automatically. They don't need to learn anything new.

• Tenant emails you like they always have
• Email arrives in OpsPilot instantly
• Works with any format (formal, casual, panicked)
• Images and attachments supported

Our AI reads the email and extracts everything you need to make a decision: severity, category, urgency, cost estimate, and more.

• Severity scoring (1-5) based on urgency and risk
• Category detection (plumbing, HVAC, electrical, etc.)
• Cost estimation with reasoning
• Tenant info extraction (name, phone, unit)
• Issue details (location, specific item)

Get professional draft responses for both the tenant and vendor. Edit if you want, or send as-is with one click.

• Tenant response acknowledging the issue
• Vendor work order with all details
• Tone matches the situation (urgent vs routine)
• Your signature included automatically

Review the triage packet, make any edits, and take action. Send to tenant, create a work order, or mark as handled.

• One-click send to tenant
• Generate shareable work order for vendors
• Keyboard shortcuts for power users
• Edit drafts inline if needed

OpsPilot tracks how long every issue has been open and reminds you when jobs sit at the vendor too long.

• Clear visibility into how long each issue has been open
• Automated reminders when dispatched jobs go stale
• Tenant satisfaction check after resolution
• All without you lifting a finger