Core Feature

Auto-Triage

Every maintenance email gets analyzed, categorized, and scored for severity. Know instantly if it's an emergency or can wait.

Severity Assessment
EmergencyLow

Severity Scoring (1-5 Scale)

AI evaluates urgency, safety implications, and habitability impact to assign a severity score. No more guessing if that "small leak" is an emergency.

5

Emergency

Immediate dispatch

Life safety or major property damage risk

Water through ceilingNo heat in winterGas smellElectrical fire hazard
4

Urgent

Same-day response

Significant impact on habitability

No hot waterAC out in summerMajor appliance failureSecurity concern
3

Moderate

Within 48-72 hours

Noticeable issue needing attention

Dishwasher not drainingMinor leakAppliance malfunction
2

Minor

Within a week

Inconvenient but not urgent

Running toiletSlow drainMinor cosmetic damage
1

Low/Cosmetic

Routine maintenance

Minimal impact, can wait

Squeaky doorPaint touch-upMinor wear and tear

Category Detection

Requests get auto-classified so you can filter, prioritize, and route to the right vendors instantly.

🔧

Plumbing

Leaks, clogs, water heater, toilets

⚡

Electrical

Outlets, switches, lighting, breakers

❄️

HVAC

Heating, cooling, ventilation, thermostats

🍳

Appliance

Dishwasher, refrigerator, washer/dryer, oven

🏠

Structural

Doors, windows, flooring, walls

🐜

Pest

Insects, rodents, wildlife

📋

General

Everything else

Cost Intelligence

Cost Estimation

Get a ballpark cost range before calling any vendor. AI considers the issue type, typical repair costs, and gives you reasoning you can share with property owners.

  • Low and high range estimates
  • Plain-English reasoning
  • Helps set NTE (not-to-exceed) amounts
  • Great for owner communications
Example estimate
Leaking garbage disposal
$75 - $200
Plumbing
Reasoning: Likely needs seal replacement or new disposal unit. Service call $75-100, new unit $50-100 if needed.

How Auto-Triage Helps You

Never Miss Emergencies

Level 5 requests trigger immediate alerts so you can act fast, even when you're away from your inbox.

Route to Right Vendors

Category detection helps you instantly know which vendor type to contact. No more reading full emails.

Faster Decisions

Glance at severity and cost to make quick calls. Deep-dive only when you need to.

See Auto-Triage in Action

Try our demo with real scenarios, or start your free trial to use it with your own emails.