Zero-Touch Feature

Auto-Resolve

Some emails never need your attention. FAQ questions and low-priority requests get handled automatically. You just get notified that it's done.

From: Sarah Chen (Unit 4B)
Wifi password?
Auto-Resolved
Hi! Just moved in and I can't find the wifi info anywhere. Can you send it over? Thanks!
Response sent automatically

Matched FAQ: "Wifi Password" • Replied in 2 seconds

How Auto-Resolve Works

Email arrives
"Hi, what's the wifi password?"
AI classifies request
Detected: FAQ question matching "wifi password"
Auto-reply sent
"Hi! The wifi network is BuildingGuest and password is Welcome2024"
You get notified
Dashboard shows "Auto-Resolved" with full history
Your time spent: 0 seconds

FAQ Auto-Reply

Set up your FAQs once, and OpsPilot handles the rest. When a tenant asks a question that matches your FAQ library, they get an instant response without you lifting a finger.

  • Add FAQs in your settings (wifi, amenities, policies)
  • AI matches incoming questions to your FAQ library
  • Automatic reply sent, you're notified
  • If unsure, AI flags it for your review instead
Example FAQs
What's the wifi password?Auto-sends saved wifi credentials
What are the pool hours?Auto-sends amenity schedule
Where do I pay rent?Auto-sends payment portal link
Where's the package room?Auto-sends building info
What's the gate code?Auto-sends access codes
When is trash pickup?Auto-sends schedule
Low-Severity Examples
The bedroom door squeaks
Acknowledged, added to routine maintenance
Light bulb out in closet
Noted, will be addressed this week
Small paint chip on wall
Logged for next maintenance visit

Low-Severity Auto-Acknowledge

When a request is clearly low-severity (squeaky door, light bulb out), OpsPilot can automatically send an acknowledgment to the tenant so they know you've received it. And you didn't have to do anything.

  • Only for severity 1-2 requests (configurable)
  • Tenant gets "we got it, we'll handle it" response
  • Request still appears in your dashboard
  • You can still take action or reassign

You're Always in Control

Auto-resolve is powerful, but it's not magic. You decide what gets auto-resolved, and everything is logged so you can review later. When the AI isn't confident, it flags the request for your review instead.

Toggle auto-resolve on/offCustomize FAQ responsesSet severity thresholdsReview all auto-resolved items

Ready for Zero-Touch Triage?

Start your free trial and set up your FAQs. Watch as routine questions handle themselves.