Legal

1. Information We Collect

When you use OpsPilot, we collect:

• Account Information: Email address, name, and organization details when you sign up
• Email Content: Maintenance emails you forward to us or that we access through connected email accounts
• Usage Data: How you interact with our service (pages viewed, features used)
• Organization Data: Vendors, FAQs, and settings you configure

2. How We Use Your Information

We use your information to:

• Provide our AI-powered maintenance triage service
• Generate draft responses, severity scores, and cost estimates
• Send notifications about your maintenance requests
• Improve our service and develop new features
• Communicate with you about your account

3. Third-Party Services

We share data with the following third parties to provide our service:

• OpenAI (via OpenRouter): Email content is sent to OpenAI for AI analysis. OpenAI does not use API data to train models and retains data for up to 30 days for abuse monitoring.
• Clerk: Authentication and user management
• Stripe: Payment processing
• Vercel: Hosting infrastructure
• PostHog: Analytics (anonymized usage data only)

We do not sell your data or share it for advertising purposes.

4. Data Security

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We implement industry-standard security practices and regularly review our security posture.

5. Data Retention

We retain your data for as long as your account is active. When you cancel your account, we delete your data within 30 days. You can request data deletion at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to certain processing of your data

To exercise these rights, please contact us at privacy@opspilothq.com.

7. GDPR & CCPA Compliance

We comply with GDPR for EU users and CCPA for California residents. We do not sell personal information as defined by CCPA.

8. Cookies

We use essential cookies for authentication and session management. We use analytics cookies (PostHog) to understand how users interact with our service. You can disable non-essential cookies in your browser settings.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our service.

1. Acceptance of Terms

By accessing or using OpsPilot ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

OpsPilot is an AI-powered maintenance triage platform that helps property managers analyze maintenance requests, generate draft responses, and estimate repair costs. The Service processes emails you forward to us or access through connected email accounts.

3. Account Registration

You must register for an account to use the Service. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Transmit malware or harmful code
• Resell or redistribute the Service without authorization

5. AI-Generated Content

The Service uses AI to generate severity scores, draft responses, and cost estimates. While we strive for accuracy, AI-generated content should be reviewed before use. You are responsible for verifying the appropriateness of any AI-generated content before sending it to tenants or vendors.

6. Pricing and Payment

The Service is offered on a subscription basis. Prices are listed on our website and may change with notice. Subscriptions auto-renew unless cancelled. Refunds are provided at our discretion.

7. Intellectual Property

The Service, including its design, code, and features, is owned by OpsPilot. You retain ownership of the content you submit (emails, settings, etc.). You grant us a license to use your content to provide the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. AI-GENERATED CONTENT MAY CONTAIN ERRORS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPSPILOT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

10. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms. You may cancel your account at any time through your account settings.

11. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the new Terms.

12. Contact

For questions about these Terms, contact us at legal@opspilothq.com.