Resources & Insights
OpsPilot Blog
Practical strategies for property managers to master maintenance, coordinate vendors, and reclaim their time.
Email Overload
How to Prioritize Maintenance Requests: A Severity Scoring System
Stop drowning in maintenance emails. Learn how to implement a 1-5 severity scoring system to triage requests instantly.
3 min readRead Article
Emergency Response
Emergency Maintenance vs Routine Requests: How to Tell the Difference
Confusion over what constitutes an emergency leads to midnight phone calls and wasted money. Here is a definitive guide.
3 min readRead Article
Email Overload
Maintenance Request Response Time Benchmarks: What's Normal?
Are you responding fast enough? See how your maintenance response times compare to industry averages and high-performing teams.
3 min readRead Article
Tracking
The True Cost of Slow Maintenance Response (And How to Fix It)
Slowness kills profit. Beyond just unhappy tenants, slow maintenance responses lead to higher turnover and expensive damage.
3 min readRead Article
Vendor Coordination
Work Order Template: What Every Vendor Needs to Know
Bad work orders lead to multiple trips, wrong parts, and higher bills. Use this checklist to write perfect work orders every time.
3 min readRead Article
After-Hours Coverage
After-Hours Maintenance: Policies That Protect Your Sanity
Being 'on call' 24/7 is a recipe for burnout. Learn how to set after-hours policies that protect your personal life without risking the property.
3 min readRead Article
Cost Estimation
How to Estimate Repair Costs Without Calling a Contractor
Owners hate 'I don't know' when it comes to costs. Learn how to provide accurate repair estimates using simple industry benchmarks.
3 min readRead Article
FAQ Fatigue
The Most Common Tenant Questions (And How to Stop Answering Them)
Repetitive questions are a silent productivity killer. Learn how to identify and automate the answers to the most common tenant queries.
3 min readRead Article
Tracking
Maintenance Categories Every Property Manager Should Track
If you don't categorize your maintenance requests, you can't improve your operations. Here are the 7 essential categories you need.
3 min readRead Article
Vendor Coordination
Finding and Managing Vendors: A Property Manager's Playbook
A property manager is only as good as their vendors. Learn how to recruit, vet, and manage a reliable vendor network.
3 min readRead Article
Evaluative
Spreadsheets vs Software: When to Upgrade Your Maintenance Tracking
Are you outgrowing your maintenance spreadsheet? Learn the signs that it's time to upgrade to a dedicated maintenance management tool.
3 min readRead Article
Evaluative
What to Look for in Maintenance Management Software
Don't buy the wrong tool. Learn the 5 essential features every maintenance management system needs to actually save you time.
3 min readRead Article
Email Overload
Time Spent on Maintenance: Where Does It Actually Go?
Property managers spend 20+ hours a month on maintenance tasks. We break down exactly where that time is lost and how to get it back.
3 min readRead Article
Tracking
Building a Maintenance SOP for Your Property Management Team
Consistency is the key to scale. Learn how to build a Standard Operating Procedure (SOP) that ensures every request is handled perfectly.
3 min readRead Article
Evaluative
How AI Is (Actually) Used in Property Management Operations
Beyond the hype: Learn the practical, real-world applications of AI that are helping property managers save time right now.
3 min readRead Article